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ReSource Point of Sale used the ServiceNow AI Platform, nearly doubling support requests and speeding up ticket resolutions.

MarketRead the original at barchart.com
Good for NOW

ServiceNow's platform helped one customer handle over 11,000 support tickets each month without adding staff, and cut average resolution time to 3 hours. This supports its customer value, but one case gives no companywide sales measure.

NOW · ServiceNow

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The AI's read

These results show the platform can help a customer take on more support work without hiring. Faster replies may make the service more useful to other customers, too. Still, this is one customer's example. The story gives no contract size or ServiceNow sales figure, so it does not show how much this adds to company results.

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