American Heritage Credit Union's AI helper, Gigi, has handled over 598,000 member chats in 11 months.

Nov 12, 2026, 5:38 PM ETMarketRead the original at globenewswire.com

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SoundHound AI's technology supported 598,000 member interactions in 11 months, including fraud and dispute chats resolved without human help. This shows the software doing useful work, though the report gives no new sales figures.

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The AI's read

This is useful proof that SoundHound's software can handle real banking requests, including fraud issues. The reported ability to complete fraud and dispute chats without a person could reduce work for credit-union staff. The report gives no sales or contract-value figures, so it shows use but not added income.

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