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Unilever is launching its AI agents in more than 50 countries.

MarketRead the original at pymnts.com
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Unilever’s NOVA agents process 95% of orders without human help in 11 pilot markets. Expanding the system could streamline work, but the source reports no savings yet.

UL · Unilever

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Automating order work could cut manual effort and speed refunds across Unilever’s supply chain. The system already handles most orders in its pilot markets. But the planned expansion has not yet shown savings or results in the additional markets.

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